Tags

The Tags Management module enables enterprises to streamline organization and categorization within SmartTA. Tags help classify templates and campaigns, allowing users to easily group, filter, and analyze communication activities.

Tag Creation Policies

• Only users with Full Access under the Settings module can create new tags.
• Each tag can contain up to 100 characters and must be alphanumeric.
• A maximum of 100 tags can be created per enterprise account (applicable for both WhatsApp and RCS).

note

Tags created here will be available during template creation and campaign setup for classification and filtering.

Creating a Tag

1. Navigate to Settings → Tags
2. Click Create Tag
3. Enter a tag name (alphanumeric, up to 100 characters)
4. Click Save

The tag will immediately be available for use when creating templates and campaigns.

Managing Tags

From the Tags dashboard you can:

• View all existing tags in a list
• Search for a specific tag by name
• Delete tags that are no longer needed

note

Deleting a tag will remove it from all templates and campaigns it was previously applied to. This action cannot be undone.

Using Tags

Once created, tags can be applied:

• During Template creation — to classify and filter templates by purpose, channel, or campaign type
• During Campaign creation — to group and track campaigns for reporting and analysis
• In the Insights module — to filter analytics and reports by tag

Screenshots

Tags Dashboard

Create Tag