Groups

The Group Management module allows enterprises to create pre-defined segments of contacts that can be reused across campaigns. By organizing contacts into groups, businesses can efficiently target specific audiences without repeatedly uploading or preparing datasets.

Groups can be created using:

• Upload File
• Manual Entry

Groups Dashboard

To access the Groups Dashboard:

1. Log on to: https://smartta.aclwhatsapp.com/
2. Navigate to Manage from the main navigation bar
3. Select Groups

Features of the Groups Dashboard:

Group List View — All existing groups are displayed in a tabular format, sorted by Created Date (latest to oldest):

Field	Description
Group Name	Name of the audience group
User Count	Number of contacts in the group
Variable Count	Number of personalized data fields per contact
Upload Status	Completed / In Progress / Failed
Created On	Date the group was created
Updated On	Date the group was last modified
Actions	Edit and View

Summary Cards — High-level metrics for the selected date range:

• Total Users — Total contacts across all groups
• Total Groups — Number of groups created in the selected duration
• Average Users / Group — Average group size

Export Functionality — Download all group details in CSV format for auditing and reporting.

Create Groups

To create a new group, click the Create Group button on the upper-right of the Groups Dashboard.

Each group requires a Group Name — a user-friendly name easily identifiable during campaign creation.

Create Group – Upload File

This method allows bulk upload of contact data using Excel or CSV files.

File Upload Guidelines:

• Maximum file size: 20 MB
• The first two columns must be:
  1. Country Code (mandatory)
  2. MSISDN (Mobile Number) (mandatory)
• Include headers based on the variable fields you intend to use in campaigns (e.g., name, city, order_id)

note

If the file contains invalid or missing data, the system may reject rows or display appropriate error messages.

Create Audience – Manual Entry

This option allows users to manually input contact data for smaller or ad-hoc groups.

Manual Entry Guidelines:

• Maximum contacts allowed: 100
• The first two columns (Country Code and MSISDN) are mandatory and non-editable
• Up to 10 additional columns can be added for personalized variables (e.g., name, age, gender, customer_id)

Manual entry is ideal for quick or temporary audience creation.

View Group

The View Group feature provides detailed visibility of a specific group:

• Total number of contacts in the group
• All variables associated with each contact
• Option to Download Group Data as CSV

Edit Group

The Edit Group feature allows users to:

• Add contacts to expand the group
• Remove contacts to clean or update the audience list

note

For active or scheduled campaigns, certain edits may be restricted to preserve audience integrity.

Screenshots

Groups Dashboard

Create Group

View Group