Sender

The Sender section provides enterprises with detailed visibility into the health, configuration status, and operational capabilities of their active messaging channels within SmartTA.

It helps administrators monitor:

• Channel activation status
• Sender details and related configurations
• Quality and performance parameters (where applicable)

Currently, SmartTA supports:

• WhatsApp Business Messaging
• RCS Business Messaging

WhatsApp Senders

This section provides a complete overview of all WhatsApp Sender Numbers (App IDs) onboarded for the enterprise.

Parameter	Description
App ID	Unique identifier assigned to the WhatsApp sender
Number	Registered WhatsApp business phone number
Status	Activation state of the sender number
Quality	WhatsApp's sender quality score based on user behaviour and feedback
Messaging Limit	Maximum number of unique users reachable in 24 hours
Display Name	Name shown to customers in the WhatsApp chat screen
MM Lite	Subscription status for Marketing Lite API

tip

Maintaining strong Quality Rating ensures higher Messaging Limit upgrades by WhatsApp.

Sender Onboarding – Embedded Signup

SmartTA supports Embedded Signup, which allows enterprise users to:

• Add a new WhatsApp sender (WABA) directly from the SmartTA portal
• Complete Facebook Business verification and phone number setup without manual support intervention
• Automatically retrieve approved sender information into SmartTA upon successful onboarding

note

For subsequent sender number additions under the same WABA, certain backend configurations may still be required by the support team, depending on enterprise-level policies.

RCS Senders

This section displays all RCS Sender Profiles (App IDs / Bots) enabled for the enterprise.

Parameter	Description
App ID	Unique identifier assigned to the RCS bot profile
Type	Indicates the bot category (e.g., Transactional, Promotional)
Display Name	Brand name shown to end users in their native messaging app

note

Unlike WhatsApp, RCS does not enforce messaging quality tiers or 24-hour messaging limits.

Screenshots

WhatsApp Senders Dashboard

RCS Senders Dashboard