Template Status

The payload structure for 'Template Status' webhook is mentioned below as an example:

Payload

{
    "channelMetadata": {
        "entry": [
            {
                "changes": [
                    {
                        "field": "message_template_status_update",
                        "value": {
                            "reason": "NONE",
                            "message_template_name": "testing_template",
                            "event": "APPROVED/REJECTED/PENDING_DELETION...",
                            "message_template_language": "en",
                            "message_template_id": "10545..........."
                        }
                    }
                ],
                "id": "32002...........",
                "time": "17497....."
            }
        ],
        "object": "whatsapp_business_account"
    },
    "channel": "whatsApp",
    "type": "TEMPLATE_STATUS",
    "timestamp": 17497.....
}

The payload structure for the 'Template Status' webhook, in the event that a template is paused, is provided below as an example:

Payload

{
    "channelMetadata": {
        "entry": [
            {
                "changes": [
                    {
                        "field": "message_template_status_update",
                        "value": {
                            "reason": "NONE",
                            "message_template_name": "testing_template",
                            "event": "PAUSED",
                            "message_template_language": "en",
                            "message_template_id": "10545...........",
                            "other_info": {
                                "title": "SECOND_PAUSE",
                                "description": "Your WhatsApp message template has been paused for 6 hours until Aug 31 at 12:47 AM UTC because it continued to have issues."
                            }
                        }
                    }
                ],
                "id": "32002...........",
                "time": "17497....."
            }
        ],
        "object": "whatsapp_business_account"
    },
    "channel": "whatsApp",
    "type": "TEMPLATE_STATUS",
    "timestamp": "17497....."
}

The details are mentioned below:

Attribute	Description
type	Template_Status.
channel	WA.
timestamp	Timestamp value.
channelMetadata (object)	Highlighting metadata of the Event.

The details of 'channelMetadata' object is as mentioned below:

Attribute	Description
id	WABA ID.
changes(object)	Highlighting the changes.

The details of 'Changes' object is as mentioned below:

Attribute	Description
value (Object)	Highlighting changes details.
field	Fixed Value: message_template_status_update.

The details of value object for 'Template Status' is as mentioned below:

Attribute	Description
event	For template status, the available values are- Approved, Paused, Rejected, Flagged, Pending_Deletion.
message_template_name	Template Name.
message_template_language	Template Language Code.
reason	ABUSIVE_CONTENT — Content has been determined to be abusive. INCORRECT_CATEGORY — Category has been determined to be incorrect. INVALID_FORMAT — Duplicate content or missing examples. NONE - Default, set when template is approved. SCAM — Content has been determined to be a scam.
other_info(object)	Received only if the template is Paused. It contains Below details: Title- Possible Values- FIRST_PAUSE, SECOND_PAUSE Description- Highlighting the time for which Template is Paused.
disable_info(object)	Disable_Date - The date at which the Template is disabled.