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Version: 2.0

Mobile Number Portability

To allow enterprises to migrate their registered mobile number to Sinch India from any other BSP or directly from WhatsApp.

What is migrated:

  • Display Name
  • Quality Rating
  • Messaging Limit
  • OBA status
  • High Quality Message template

A source WABA: The account the phone number is currently registered to.

A phone number: The number that will be migrated.

A destination WABA: The account the number will be migrated to.

Pre-requisite

  1. Source WABA: Must have Business Verification completed and approved and WABA’s review status must be Approved.

  2. Destination WABA: Should already be created with same BM ID as of the source WABA and it must be already configured to send message on behalf of the enterprise and payment method setup.

  3. Mobile number to be migrated should not be 2 Factor Enabled. If two-factor authentication was ever enabled for this number, it needs to be disabled. This means the source WABA owner needs to disable the two-factor 6-digit pin that was previously set. The phone number's owner is responsible for reaching out to the source WABA's owner.

  4. Destination WABA: Must have Business Verification and WABA review completed and approved.